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pegkerrAs I noted this morning, I discovered that the diamond from my wedding ring was gone this morning, and I was heartsick. Yet, as I told Delia, oddly enough I wasn't as upset about the diamond as I would have been if, say, the ring itself had been stolen. The diamond itself really wasn't what was important to me about the ring.
I didn't have any idea where my purchase paperwork for the ring was, nor had I ever had it appraised. BUT I pulled my journal from 1986 from my shelf, and turned to this entry, written a couple of weeks after I got engaged. "We found our rings today. Rob's is a gold band with a filigree edge comfort fit, seven mm. Mine has a .29 carat G color VVS2 stone." [and I drew a little sketch of it.] So I took that journal into the store. Now, their warranty only covers you if you bring in the ring and get it checked every six months. I had been bringing the ring in regularly for checks, but since I started so long ago, that was before they had the requirement to get a warranty card signed. They checked the computer, and the last time I had brought in the ring for a check and given them my name was September of 2008. I had had the ring checked since then, I averred, but without checking off any paperwork. Nor did we have a jewelry addendum to our insurance. The retail cost to replace my diamond with another stone of the exact same classification would be $595 and to replace the crown would be another $295.
"Is there anything you can do for me anyway?" I asked, very politely but without much hope.
"Well, let me call my general manager and see what he says," the nice young salesman said.
The verdict: they would replace the stone for cost and throw the crown in for free. So instead of paying $890, I only had to pay $115, plus tax. (Guess that shows you how much diamonds are marked up!) I could just cover that amount with the little fund I had squirreled away "for emergencies," stashing the extra dollars aside every time I got overtime pay.
We were very impressed with our jeweler when we bought the ring in 1986. In fact, the man who sold it to us eventually became one of the co-owners of the company. I am even more impressed with them now. They didn't have to cover their warranty, according to their own rules, yet they did. Let it be known to all and sundry that Wedding Day Diamonds absolutely ROCK and truly do their best to keep their customers happy.
(And also, it was a damn lucky thing that I made that journal entry.)
I didn't have any idea where my purchase paperwork for the ring was, nor had I ever had it appraised. BUT I pulled my journal from 1986 from my shelf, and turned to this entry, written a couple of weeks after I got engaged. "We found our rings today. Rob's is a gold band with a filigree edge comfort fit, seven mm. Mine has a .29 carat G color VVS2 stone." [and I drew a little sketch of it.] So I took that journal into the store. Now, their warranty only covers you if you bring in the ring and get it checked every six months. I had been bringing the ring in regularly for checks, but since I started so long ago, that was before they had the requirement to get a warranty card signed. They checked the computer, and the last time I had brought in the ring for a check and given them my name was September of 2008. I had had the ring checked since then, I averred, but without checking off any paperwork. Nor did we have a jewelry addendum to our insurance. The retail cost to replace my diamond with another stone of the exact same classification would be $595 and to replace the crown would be another $295.
"Is there anything you can do for me anyway?" I asked, very politely but without much hope.
"Well, let me call my general manager and see what he says," the nice young salesman said.
The verdict: they would replace the stone for cost and throw the crown in for free. So instead of paying $890, I only had to pay $115, plus tax. (Guess that shows you how much diamonds are marked up!) I could just cover that amount with the little fund I had squirreled away "for emergencies," stashing the extra dollars aside every time I got overtime pay.
We were very impressed with our jeweler when we bought the ring in 1986. In fact, the man who sold it to us eventually became one of the co-owners of the company. I am even more impressed with them now. They didn't have to cover their warranty, according to their own rules, yet they did. Let it be known to all and sundry that Wedding Day Diamonds absolutely ROCK and truly do their best to keep their customers happy.
(And also, it was a damn lucky thing that I made that journal entry.)
