Call hold hell

[pegkerr]

I have been on hold with my soon to be ex-mortgage company for twenty minutes now.

I don't care how many times they tell me how important my call is to them. It isn't true because I'm no longer a customer. And the more the recording says it, the less I believe it. Instead, it only increases my urge to disembowel with a dull spork the hapless customer service person who eventually picks up the phone.

*Stabstabstabbitystab*

Oh my god. Now they just managed to cut off the phone call.

Comments

[phoenixsong]

Blah. On behalf of all call center reps, I apologize.

[dichroic.livejournal.com]

On the plus side, I suppose it makes it even more gratifying to (soon) be shut of them.

[nmsunbear.livejournal.com]

Arrgh! That's unbearably frsutrating.

[papersky.livejournal.com]

pnh once said that there's a special word for someone who tells you every three minutes for an hour to hold on because your call is important to them, and that special word is "liar".

[morganmalfoy.livejournal.com]

I was trying to call and validate my banking pin number, and it kept telling me that since I wasn't calling from my authorized phone, I had to press 0 to talk to a real person...and then hung up on me everytime I pressed 0. I want to tear my hair out.

[huladavid.livejournal.com]

Not to excuse your mortgage company, but the end of the month is a really busy time for their call centers (the 15th of the month is just as bad). 20 minutes is excessive, though.

[king-tirian.livejournal.com]

Even so, the call center knows that there are x people on hold ahead of you and y representitives and they have enough statistical data to conclude that you're going to be on hold for approximately z minutes. There's no reason not to tell you, since you're going to find out anyway in z minutes and are just going to grow irritable along the way.

If anything, that plan would thin out the line because people would hang up and call later if they knew they couldn't wait so long. Plus, y'know, it might be an actual demonstration that they value our call.

[phoenixsong]

the call center knows that there are x people on hold ahead of you and y representitives and they have enough statistical data...

Eh...depends on how much money they invest in their call center. [/bitter]

[cakmpls.livejournal.com]

"Your call is very important to us" is one of J's most hated things to hear on the phone.

[leiabelle.livejournal.com]

Replace "soon to be ex-mortgage company" with "health care provider" and you have my phone experience on Friday and Saturday. Phone menus and automated "we ♥ you, no really!!" messages are eeeeevil.