Good news and bad news

[pegkerr]

Rob was supposed to work only until 7:00, but I just got a call from him, with the bad news he's been held up closing on a sale. No date tonight. *Sulks*

Good news. He told me the tech department got a look at the computer which he brought in.

Bad news. Hard drive failure. This very expensive computer is three six fricking months old.

Good news. It is under warranty. All the data is there, and they have backed it up.

Bad news. The price for data back up in situations like these is $100.

Good news. They are foregoing the fee this time.

Bad news. They cannot order parts until Monday, and it will take several days to get them in and installed. Best guess: I'll be without my main computer (and that means I'll be without e-mail) for a week.

Good news. The data is all there. Thank heavens for merciful blessings.

Still. Irked. I was supposed to be past computer problems now.

*Goes to drown sorrows in ice cream. With hot fudge sauce, dammit.

Alone.

Comments

[moony]

This is why I want to win the Lottery and buy all my friends Macs.

*hugs*

[pegkerr.livejournal.com]

It IS a Mac, dagnabit, my first one. A very expensive iMac G5. There is no excuse for this.

No love, Apple.

[moony]

:-o

Oh, bother. I had no idea you'd gone and got an iMac G5. Those things are having SO much trouble and I don't understand why we they don't just recall the things. I think at one point we had about two dozen of them on repair. O_o It's always the HD, or the power supply or this or that. And the parts were on back-order for MONTHS. :P

My advice: get an external HD (LaCie drives are excellent, I use one for backup myself) and keep everything mirrored on that drive. That way if it happens again, you A) have everything backed up always and B) can run off the external drive until they replace your internal, thus keeping you in a computer. On any standard external HD you can install OS X and use it just the same as the internal drive. It's a spare tire.

However, here's a tidbit: if the SAME thing happens more than two or three times, within warranty - especially in the first year - you can get your computer replaced. They're supposed to keep track of that, but you should do it too just in case. You should never have to take a Mac in for repair more than twice (and really, you shouldn't have to take one in at all, but sometimes it happens - key word being sometimes).

Good luck, dear. *fingers crossed*

[whumpdotcom.livejournal.com]

It's been bad karma week for Mac HD's... my 12" PB's drive went south last Sunday. The techs will attempt to read data off the remains in the next day or so.

[moony]

Same thing happened to my 12" PB - what did yours do?

[metmamandy.livejournal.com]

Get a Mac. Honestly. They're so much better. They are much less likely to crash like this.

[metmamandy.livejournal.com]

Oops - just saw above comments - yikes, Apple!

[minnehaha.livejournal.com]

The Apple stores only charge $50 to do a back-up for you. And they may have better access to parts.

K.

[pegkerr.livejournal.com]

Don't try my patience. I work at CompUSA and I firmly assert its superiority to the Apple stores in this neighborhood. They have no more parts than we do (far less actually) and I'll stake our techs and salespeople against theirs all week long. In fact each and every one of our current hardware salesmen at the Minnetonka store own at least one Mac.

Data transfer to a new hard drive is also only $50 at CompUSA (or prepaid with our Gold and Platinum service plans). The $100 fee mentioned also includes the price of a new hard drive to hold the data. I doubt you'd be able to get that at the Apple store.

Come check us out some time.

Rob I.

Actually...

[pegkerr.livejournal.com]

Because we bought it on Valentines Day, the iMac is just about six months old, not three. Sorry about working late tonight.

Rob

[pinkfinity.livejournal.com]

How do you back up what you're writing & other important stuff? Do you have a usb key drive or do you email stuff to yourself on gmail? You need to do one or the other, so you always have the important stuff somewhere that you can personally easily access it.

[pegkerr.livejournal.com]

Usb, usually, although I will admit I haven't been doing it as diligently as I should. Shit, I didn't expect problems like this at six months.