pegkerr: (You think the dead we have loved ever tr)
[Sorry, another melancholy collage. Consider yourself warned.]

I remember a story I read years ago that I have never forgotten, which has haunted me ever since, and I wish I had thought to note the title and the author, because I would love to read it again. The story was very simple: a humble laborer of some sort went to bed and died in his sleep. Was he a peasant farmer? A stone mason? I do not remember. He had no children, and no other family, and so when his body was found, the funeral was simple, and his effects were quickly dispersed. No major ripples in his community. What was his name? I don't remember it either, and that bothers me. Let us call him John Williamson.

Cut to twelve years later, and the scene turns to a gathering at a local inn, where a group of friends has gathered to while away a rainy winter's night by telling stories and downing a few brews. One man remembers a tale of a summer afternoon doing--what? Building a barn? Bringing in a harvest? I don't remember that either. "It was me, and Richard here, and oh yes, John Williamson; do you remember him? Good old John Williamson, the summer before he died." He goes on to finish his tale and brings his mug to his lips. "How we all laughed about it! John was always good for a laugh."

And that, the narrator tells us chillingly in the next paragraph was the last time any human on this earth remembered and spoke the name of John Williamson aloud.

Cut forward fifty years. There is an abandoned church, with broken cupboards containing parish records that have been damaged with mildew. There is a book with the records of baptisms, but they are all but illegible from the damp. There is a storm, and lightning strikes the church, and the roof begins to burn. The narrator recounts the progress of the fire, telling us, moment by moment how the fire creeps closer to the cupboard, and breaches it, and then the book begins to burn.

When the fire has burned itself out, the church is gone. The cupboard is gone. The book of parish records, the last place where John Williamson's name was written, is now entirely ash.

All record and memory of John Williamson has disappeared. And no one even notices.

This is the theme of the movie Coco: the slow progression of human history that forgets the people who were once here, who once mattered but now are not even remembered. The group Disturbed wrote a song riffing about this, "Hold On to Memories." The chorus goes, in part:
And hold on to memories
Hold on to every moment to keep them alive
The world's greatest tragedy
Souls who are not remembered cannot survive
See the video of the song here.

This past week, I gathered up several boxes full of old, decrepit computer cords, peripherals, hardware, cables, phones, tablets, and laptops and brought them to Best Buy to be decommissioned and recycled. Some were so old that they could not even turn on. I worried a bit about these, but the tech assured me they would all be destroyed and recycled. I managed to erase the one working tablet back to factory reset. But the laptops I turned over and asked them to be reformatted so that all the data was gone.

I had checked them before I brought them in; of course I did. There were the records of the freelancing marketing business I started when I was fired from the law firm. There were a few videos of the girls that I transferred to my own computer. There were some of our family portraits--luckily, I knew I already had copies on my own computer. There were our tax records from ten years ago.

There, on Rob's last laptop, were his Caringbridge draft posts, and his PET scan reports, the pictures of his teeth that he took because he was thinking of getting dental work done, and the last letters he drafted.

I know that when computer equipment is decommissioned, it is important to protect your digital footprint for security purposes. Erase it all, I told the tech. I have what I need.

I remember a youth meeting at my church where our youth pastor sat us down and had us contemplate a truth that most people manage to ignore most of the time: I want you to sit and think for a while about the fact that everyone in this room is going to die someday.

I remember an article I read once that approached it from another angle: A little over a hundred years from now, everyone you know will be gone. Some of the things that they treasured the most may be passed down to family, but much of it will end up in the hands of strangers.

I have been to estate sales and walked through vintage stores, and I have contemplated the things that people have left behind because they do not need them anymore. They are not there anymore to care.

I gave up the computer equipment. I gave up Rob's last laptop. I let it go. I have told the girls many times that I have no intention of leaving a heavy burden of stuff behind for them, as Rob left for me.

I came home both comforted by the fact that I have four boxes less of stuff in the house that I am not using--and feeling wretched that I have to keep letting go of him, erasing the last traces of him in the world, over and over again.

[Compare this collage: Object Permanence.]

Image description: Upper half: a weathered statue of a bare-chested, bald man with a beard, like a figure of antiquity, sits on a table, looking contemplatively at an open laptop on the table beside him. The laptop looks as though it is made of weatherbeaten stone. A red 'DELETE' key is directly below the keyboard of the laptop. Lower half: several open laptops sit at various angles scattered around on a work table, with power cords scattered carelessly around them.

Erasure

29 Erasure

Click on the links to see the 2026, 2025, 2024, 2023, 2022 and 2021 52 Card Project galleries.
pegkerr: (Is nothing safe?)
I have an exceedingly helpful little tool that I pull out every day: a USB lighter. I like to light candles every night in my living room, and instead of going through scores of matches, I slide a plastic tab on the side of the lighter, making two metal prongs stick out of the end. A push of a button causes a small arc of electricity to light up between the two prongs, which easily lights a candle wick. It can be used about 300 times to light something until you simply re-charge it with a USB port.

USB lighter
But this week, inexplicably, the plastic slide tab over the ignition switch became stuck in the closed position, and no matter what I did to try to pry it open, it remained stuck. This exceedingly useful piece of technology, something that made my life easier every day, was suddenly useless.

This week was like that.

You may have seen news stories about the LastPass breach. LastPass is a password manager, a website that supposedly was protected and encrypted. I've used it for about the past eight years to store all my passwords--you only have to remember one password, rather than several hundred.

And now it's been compromised, doubtless by criminals eager to sell the information on the dark web. The advice I read from security experts was to stop using it, find a new password service, and immediately change your most important passwords.

So after some research, I set up an account with a new password service, exported my LastPass passwords to it, and began the task. And I immediately ran into trouble.

So far I have changed four passwords. And it’s taken six hours so far of trouble-shooting. Changing my bank password immediately locked me out of the account. Tried calling and was on hold for forty minutes until I gave up and hung up. Had to resort to a chatbot to get it fixed.

Then I attempted to change three different email account passwords. I got entirely locked out of my main email account for several days, the one the bills come to. My email provider kept sending the password reset email, but mysteriously it would never arrive in the backup email inbox, even though it was registered to the account. And I still couldn’t download email on the other two accounts on my laptop. Mysteriously, even though I repeatedly walked through the steps to configure the email, my mail app on my laptop absolutely refused to connect. Apple said it was Comcast’s fault and Comcast said it was something wrong with the Apple mail app.

I’m just absolutely gobsmacked that something that should be as simple as a password reset resulted in five hours of troubleshooting with five separate customer service reps. I started to wonder whether I would ever get access to my main email account again. After having it for close to twenty years. It was maddening--the last tech seemed especially clueless, apparently unable to ascertain from his computer that I even HAD an account, when I've been a customer for decades. Unbelievable.

I eventually got so desperate that I drove to an XFinity store to talk to someone in person, because the techs over the phone or via chat seemed so buffoonishly ineffectual. Fortunately, the person I found there seemed to have a better idea of what he was doing, and I finally got back into my email account and got everything to download today.

That’s six hours of trouble-shooting on just four accounts. And I have several hundred more passwords to change.

So it's been a really stressful week. I ended up taking a sick day on Thursday--extra stress led to poor sleep, which led to a migraine headache.

I will say, despite all the heartburn and yes, all the lost sleep from worry, I've also experienced some remarkable instances of kindness this week. A neighbor shoveled my walk after the latest storm (particularly welcome after my fall last week), and several other people reached out spontaneously to offer me some very welcome and generous technological assistance. And another friend took me out for a really spectacular dinner. I'm grateful for the support during what has been a difficult couple of weeks.

(I still intend to keep titles for these individual collages to one word this year. This week I sort of cheated by using a compound word. After the week I've had, I'm crabby enough to say that if you don't like it, bite me.)

Top center: LastPass padlock, unlocked. Center, semi-transparent: the words "Deep Web" surrounded by bytes 0s and 1s. Center right: a USB lighter wand. Left: Peg on the phone, with a frustrated expression on her face. Lower left: a hand reaches to a woman, lower right, who has her hands over her face, apparently in despair.

Techno-Frustration

3 Techno-Frustration

Click here to see the 2023 52 Card Project gallery.

Click here to see the 2022 52 Card Project gallery.

Click here to see the 2021 52 Card Project gallery.
pegkerr: (Deal with it and keep walking)
I don't particularly need to explain this card, other than to say that the expression on my face is my best attempt at recreating That Moment When I Realized The Awful Truth. Read my last post.

I've borrowed another laptop to make this card.

I think it's interesting that with this project, I've used pictures of myself three times already. I never included any pictures of myself in the last 52 cards project in 2016 or my soul collage cards. I suppose it's because I'm doing digital collages this time.

Catastrophe

22 Catastrophe

Click here to read about the 52 card project and see the year's gallery.
pegkerr: (Deal with it and keep walking)
So...my personal computer melted down into slag yesterday. Literally—the techs at Best Buy put it into a bucket of sand to eliminate the possibility of fire. The hard drive cannot be salvaged—once the battery starts blowing up like a balloon (the laptop case was actually bulging), the hard drive and motherboard are toast. My new computer arrives in two weeks.

I have everything on backup—except email, because of the peculiar way Rob set it up years ago. I hereby declare email bankruptcy and will be starting from scratch when the nice person from Geek Squad comes to set it up. I am working on fostering an attitude of fatalistic peace about this. Not quite there yet.

Rob’s ex-manager at Best Buy was incredibly kind. They loved Rob and always take really good care of me when I come into the store. We shared a few memories, and the manager mentioned how much he missed Rob—he actually had tears in his eyes.

I had tears in my eyes, too, when I reflected that had Rob been alive, this probably wouldn’t have happened. He was always current on computer tech specs and buddies with his coworkers on Geek Squad (he tried to move to one of those positions before he got sick, so he was always studying current computer news/training). He would have taken note of the battery recall (this is a known issue with MacBooks) and would have hectored me to go in and get the battery swap done in response to the recall.

I ordered the exact same computer. The manager pointed out a lower-priced model, but no. Rob carefully researched and picked out this model especially for me.

Damn. I hadn’t planned to drop so much money this week.
pegkerr: (Now's a chance to show your quality)
[livejournal.com profile] von_krag brought to my attention that Apple has issued a recall on some of the G5 machines due to power supply problems. When the tech took the machine apart, he discovered that was indeed the problem: the supply had burned out and fried the motherboard. The motherboard can be replaced immediately, but they have to order the power supply. It is in stock; they just have to ship it in. Best scenario: I'll get my computer back by the weekend, hopefully. This is fully covered and clearly a defect in the manufacture of the G5 which Apple is taking pains to repair.

MacHatred

Aug. 17th, 2005 08:50 pm
pegkerr: (Default)
Okay, all you on my friends list who've been crowing for years about how wonderful your Apples are, and gloating about how they are sooooooo reliable, and you neveh have to worry when you Go Mac, well, you can all go suck eggs now, all right? I'm just saying. It's nothing personal, you understand. It's just that [livejournal.com profile] moony's right: the hard drives for the iMac G5 are back-ordered. So I'm going on a second week now without my six-month old very expensive Apple computer.

Rob is working on getting the store manager to agree to allow the techs to put a temporary hard drive into the machine so we can take it home and work on that way until the proper drive comes in. Because maybe they don't want their top Apple salesman in the store having to admit that his wife is going around saying, after six months experience with their top-of-the-line computer, that Apple sucks eggs, now do they?
pegkerr: (Default)
The taxes may actually be done. I need to read them over, and then we can get them in the mail. The feds owe us a refund, but we have to pay into the state, so it's pretty much a wash.

Latest word is I'm going to be without my main computer for anything from three more days to a week. No e-mail until I get it back.
pegkerr: (Default)
Now the laptop is not working. The laptop with all the tax return information that Rob swore he would finally get finalized yesterday. The mouse touchpad isn't working; he wonders if it has a virus. He hasn't been able to get it working again yet.

I swear to God I am ready to spontaneously combust out of sheer overwhelming frustration.
pegkerr: (Default)
Rob was supposed to work only until 7:00, but I just got a call from him, with the bad news he's been held up closing on a sale. No date tonight. *Sulks*

Good news. He told me the tech department got a look at the computer which he brought in.

Bad news. Hard drive failure. This very expensive computer is three six fricking months old.

Good news. It is under warranty. All the data is there, and they have backed it up.

Bad news. The price for data back up in situations like these is $100.

Good news. They are foregoing the fee this time.

Bad news. They cannot order parts until Monday, and it will take several days to get them in and installed. Best guess: I'll be without my main computer (and that means I'll be without e-mail) for a week.

Good news. The data is all there. Thank heavens for merciful blessings.

Still. Irked. I was supposed to be past computer problems now.

*Goes to drown sorrows in ice cream. With hot fudge sauce, dammit.

Alone.
pegkerr: (Default)
We have suddenly had problems develop with the new computer. Rob has taken it in to the store to have the techs look at it. It keeps inexplicably shutting itself off. Keep your fingers crossed for us. Not sure if I'll be able to be online much this weekend; it depends on what the techs discover is causing the difficulty. There's the laptop, except that Rob is supposed to be using that to (finally, please God) finish the fricking taxes.

Damn it. That's a brand new (and very expensive) computer.
pegkerr: (Default)
I thought I was back up, but messages are bouncing again. This is ridiculous. Sorry, all, I thought this was fixed, but evidently not. Will continue to post updates, pending further developments.

Peg

Tech update

Jun. 9th, 2003 05:39 am
pegkerr: (Default)
still no e-mail. Rob's still trying to reconstruct our e-mail account, but he's hampered by the fact that the disk he made for backup inexplicably got marked "read only" so he can't copy the needed files. He's going to take it into the store today and see if the tech monkeys can do anything with it.

Gotta dash to work. Later.

P.
pegkerr: (Default)
Delia is signed up for karate for a month. We can't possibly make the Wednesday lessons at 4:30 p.m., so we'll be attending Saturday at 9:00 a.m. There goes my sleep in day. Well, it's for a good cause.

Rob says he will either have the e-mail accounts reconstructed by tomorrow, or mostly re-constructed by tomorrow, but tomorrow night, he says, I can download. ("Unless I get held up somehow.") I'm hanging onto that promise. Then I can clean up the office and start getting back to a normal schedule.

The tub has been re-grouted. It must be dried out and cured and then sealed. Shower Saturday, bath by Thursday, I think. It looks lovely, although the tiles along the bottom row which were replaced have a slightly different glaze. Oh, well. At least it won't leak.

I got books in the mail! Lovely, lovely new books, many of them YA so Fiona will love them, too, fresh from the publisher, sent to me by [livejournal.com profile] sdn, goddess of mercy. This has cheered me up marvelously.

And have learned that Mary Fahl, lead singer formerly of the October Project is coming to town and I'll be able to go hear her at the 400 bar because she'll be playing there on Friday, June 13. And since Friday nights are my designated nights out, I get to go. How cool is that!

So, feeling lots better.

Cheers,
Peg

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