Is my irritation unreasonable?
Apr. 29th, 2008 09:02 amI made an appointment with a doctor for 7:40 a.m. this morning. This is a short appointment which occurs every one to three months and has for, um, the past eight years or so (I think???). I like the early morning appointments because I don't have to take any time off work.
I got there and waited. Gradually, it became clear that the doctor hadn't arrived, and the 7:00 a.m. and 7:20 a.m. appointment were still waiting, too. The 7:20 a.m. lady called the back office, discovered that the doctor thought his appointments didn't start today until 8:00, decided she couldn't wait any longer, and left in a snit.
I called and checked the home voice mail; yes, the doctor's office had called to confirm that the appointment was TODAY at 7:40 A.M. I decided to wait until the doctor showed up.
8:00 a.m. doctor arrives, along with the person seeing him at 8:00 a.m. He announces, "I don't see patients on Tuesdays before 8:00 a.m.," (like I was supposed to know that?) beckoned forward the 8:00 a.m. patient (rather than the 7:00 a.m. patient or me, who had been waiting longer) and disappeared.
The office manager appeared and fell all over herself to apologize. "It was clearly an error made with front desk scheduling and I am so, so sorry."
My jaw, I'll admit, was still hanging a bit. "Wow. You mean he isn't even going to be seeing us today? Even though we were here first, even though your office confirmed it? We have to come back another day?"
"Yes, I'm sorry." She set up another early morning appointment for me three weeks from now. It turns out I have enough medication to get me through till then ("but call me back if you don't," the office manager said, still groveling, "and I'll take care of it,") but still.
"Please confirm with the doctor," I said with a touch of coldness, "that he'll be there at that time.
"Yes, I'll be sure to go over his schedule with him."
Is it unreasonable for the 7:00 a.m. appointment and me to expect that he would see us first? I guess if we were seen today, his other patients throughout the day would have to wait an extra forty minutes instead of having two of his patients (me and Ms. 7:00 a.m.) wait another three weeks, when we'd been promised an appointment today.
Either way, irritated as I was, I also felt a little sorry for the office manager. What a sucky way to start her day, to have all these patients--and probably the doctor--mad at her before she even arrives at work.
What do you think?
Edited to add: It turns out he had later openings today, and Ms. 7:00 a.m. elected to make an appointment for 11:00 a.m. I declined to come back at 11:20 a.m. because I didn't want to miss yet more work since I've been missing so much work with doctor's appointments for Delia. So they would have worked us in today, but we would have had to come back/miss work. Does this get them off the hook?
Also, Ms. 7:20 a.m. who left was furious, saying she hadn't seen him in four months because they've screwed up her appointment three times.
porphyrin, I'd really like you to weigh in on this situation.
I got there and waited. Gradually, it became clear that the doctor hadn't arrived, and the 7:00 a.m. and 7:20 a.m. appointment were still waiting, too. The 7:20 a.m. lady called the back office, discovered that the doctor thought his appointments didn't start today until 8:00, decided she couldn't wait any longer, and left in a snit.
I called and checked the home voice mail; yes, the doctor's office had called to confirm that the appointment was TODAY at 7:40 A.M. I decided to wait until the doctor showed up.
8:00 a.m. doctor arrives, along with the person seeing him at 8:00 a.m. He announces, "I don't see patients on Tuesdays before 8:00 a.m.," (like I was supposed to know that?) beckoned forward the 8:00 a.m. patient (rather than the 7:00 a.m. patient or me, who had been waiting longer) and disappeared.
The office manager appeared and fell all over herself to apologize. "It was clearly an error made with front desk scheduling and I am so, so sorry."
My jaw, I'll admit, was still hanging a bit. "Wow. You mean he isn't even going to be seeing us today? Even though we were here first, even though your office confirmed it? We have to come back another day?"
"Yes, I'm sorry." She set up another early morning appointment for me three weeks from now. It turns out I have enough medication to get me through till then ("but call me back if you don't," the office manager said, still groveling, "and I'll take care of it,") but still.
"Please confirm with the doctor," I said with a touch of coldness, "that he'll be there at that time.
"Yes, I'll be sure to go over his schedule with him."
Is it unreasonable for the 7:00 a.m. appointment and me to expect that he would see us first? I guess if we were seen today, his other patients throughout the day would have to wait an extra forty minutes instead of having two of his patients (me and Ms. 7:00 a.m.) wait another three weeks, when we'd been promised an appointment today.
Either way, irritated as I was, I also felt a little sorry for the office manager. What a sucky way to start her day, to have all these patients--and probably the doctor--mad at her before she even arrives at work.
What do you think?
Edited to add: It turns out he had later openings today, and Ms. 7:00 a.m. elected to make an appointment for 11:00 a.m. I declined to come back at 11:20 a.m. because I didn't want to miss yet more work since I've been missing so much work with doctor's appointments for Delia. So they would have worked us in today, but we would have had to come back/miss work. Does this get them off the hook?
Also, Ms. 7:20 a.m. who left was furious, saying she hadn't seen him in four months because they've screwed up her appointment three times.
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